These terms and conditions apply to hotel accommodation contracts as well as all other services and deliveries provided by the hotel for the guest.

Deviating provisions, even if they are contained in the general terms and conditions of the guest or the customer, do not apply unless they are expressly recognized by the hotel in writing.

Conclusion of contract

In response to a booking request from the guest, a hotel accommodation contract (hereinafter referred to as “contract”) is concluded with a corresponding booking confirmation from the hotel.

The contractual partners are the hotel and the guest. If a third party makes the booking for the guest, he is liable to the hotel as the customer together with the guest as joint debtor for all obligations under the contract, provided that the hotel has a corresponding declaration by the customer. Regardless of this, every customer is obliged to forward all information relevant to the booking, in particular these general terms and conditions, to the guest.

The subletting and re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the hotel.

Services, prices, payment

The hotel is obliged to keep the rooms booked by the guest available in accordance with these general terms and conditions and to provide the agreed services.

The guest is obliged to pay the applicable or agreed hotel prices for rooms provided and for other services used by him. This also applies to services and expenses of the hotel towards third parties initiated by the guest or the customer.

The agreed prices include the respective statutory value added tax.

The hotel can change the prices if the guest subsequently wishes to change the number of rooms booked, the hotel’s services or the length of stay of the guests, and the hotel agrees to this.

Hotel bills are payable immediately upon receipt without deduction. The guest is in default at the latest if he does not make payment within 30 days of the due date and receipt of an invoice; this only applies to a guest who is a consumer if these consequences have been specifically pointed out in the invoice. In the event of default in payment, the hotel is entitled to charge consumers default interest at a rate of 5% above the base rate. In business transactions, the default interest rate is 8% above the base rate. The hotel reserves the right to assert higher damages. The hotel can charge a reminder fee of € 5.00 for each reminder after the occurrence of default.

The hotel is entitled to request an appropriate advance payment or security deposit upon conclusion of the contract or thereafter. The amount of the advance payment and its due date can be agreed in writing in the contract. The hotel is also entitled to make claims that have accrued during the guest’s stay at the hotel due at any time by issuing an interim invoice and to demand immediate payment.

The guest can only offset or reduce an undisputed or legally established claim against a claim by the hotel

Resignation of the guest, cancellation

The hotel grants the guest the right to withdraw at any time. The following provisions apply: In the event that a guest withdraws from the booking, the hotel is entitled to appropriate compensation. If something should come up during your vacation with us, we ask you to let us know as soon as possible. We reserve the following cancellation conditions:

General cancellation conditions

  • Cancellation is free of charge up to 35 days before arrival
  • up to 28 days before arrival, we charge 40% of the total package price
  • up to 10 days before arrival we charge 70% of the total package price
    We charge 90% of the total package price on the day of arrival.

Otherwise, the cancellation conditions according to the Austrian hotel regulations apply

Cancellations and changes made up to 35 days before the date of arrival are free of charge.

Cancellations and changes made up to 28 days before the date of arrival will be charged at 40 percent of the total arrangement price.

Cancellations and changes made up to 10 days before the date of arrival will be charged at 70 percent of the total arrangement price.

Cancellations and changes made on the date of arrival will be charged at 90 percent of the total arrangement price.

Cancellations and changes that take place later, as well as no-shows, will be charged with the total arrangement price.

We recommend that you take out travel cancellation insurance through Europäische Reiseversicherung. If the hotel specifically calculates the compensation, the amount of the compensation is max. the amount of the contractually agreed price for the service to be provided by the hotel less the value of the expenses saved by the hotel as well as what the hotel acquires through other uses of the hotel services.

Resignation of the hotel

If the guest has been granted the right to withdraw free of charge in accordance with Section IV, Paragraph 2, the hotel is also entitled to withdraw from the contract within the agreed period if there are inquiries from other guests about the booked rooms and the guest does not finally confirm the booking upon request from the hotel .

If, in accordance with Section III, Para. 6 agreed advance payment or security deposit has not been made within a period set for this, the hotel is also entitled to withdraw from the contract.

Furthermore, the hotel is entitled to withdraw from the contract for an important reason, especially if

Zimmer with misleading or false information about essential facts, e.g. B. relating to the person of the guest or the purpose;

the hotel has justified cause to believe that the use of the hotel service may jeopardize the smooth business operations, the security or the reputation of the hotel in public, without this being attributable to the hotel’s sphere of control or organization;

unauthorized subletting or re-letting in accordance with Section II Para. 3 is present;

a case of Section VI Para. 3 is present;

the hotel becomes aware of circumstances that the guest’s financial situation has worsened significantly after the conclusion of the contract, in particular if the guest does not settle claims due by the hotel or does not provide sufficient security and the hotel’s payment claims therefore appear to be endangered;

the guest has filed an application for the opening of insolvency proceedings over his property, has submitted an affidavit in accordance with § 47 EO (enforcement regulations; law on enforcement and security proceedings), has initiated an out-of-court debt settlement procedure or has suspended his payments;

The hotel must inform the guest immediately in writing of the exercise of his right of withdrawal.

In the aforementioned cases of withdrawal, the guest has no right to compensation.

Arrival and departure

The guest is not entitled to the provision of certain rooms unless the hotel has confirmed the provision of certain rooms in writing.

Booked rooms are available to the guest from 3:00 p.m. on the agreed arrival date. The guest is not entitled to earlier availability.

Booked rooms must be used by the guest by 6:00 p.m. on the agreed arrival date at the latest.

Unless a later arrival time has been expressly agreed, the hotel has the right to reassign booked rooms after 6 p.m. without the guest being able to derive any claims for compensation. The hotel has the right to withdraw from the contract.

On the agreed departure date, the rooms must be vacated and made available to the hotel by 10:00 a.m. at the latest. Thereafter, the hotel can charge the daily room rate for the additional use of the room up to 6 p.m. in addition to the damage it incurs, from 6 p.m. 100% of the full applicable room price. The guest is free to prove to the hotel that the hotel incurred no or significantly less damage.

VII. Hotel liability, statute of limitations

The hotel is liable in accordance with the statutory provisions for all damage resulting from injury to life, body and health.

The hotel is only liable for other damage if the damage is based on an intentional or grossly negligent breach of duty by the hotel, its legal representatives or executive employees.

The above limitation of liability applies to all claims for damages regardless of their legal basis, including claims from tort. The above limitation of liability also applies in cases of possible claims for damages by a guest against employees or vicarious agents of the hotel. It does not apply in cases of liability for a defect after assuming a guarantee for the quality of a thing or a work, in the case of fraudulently concealed errors or in the event of personal injury.

The hotel is liable to the guest for items brought in according to the statutory provisions, i.e. up to a maximum amount of € 1,100.00, unless he proves that the damage was not caused by the hotel or an employee, or by third parties in the house. and outgoing people. Under these circumstances, the hotel is liable for valuables, money and securities up to a maximum amount of € 550.00, unless it has taken these items into custody with knowledge of their nature or the damage was caused by the hotel or its employees. The liability claims expire if the guest does not notify the hotel immediately after becoming aware of the loss, destruction or damage. However, this does not apply if the hotel has taken over the items specifically for safekeeping in the hotel safe.

If the guest is provided with a parking space in a hotel car park, also for a fee, the hotel is liable to the guest in accordance with the statutory provisions and the statutory maximum amounts. In this case, the damage must be asserted against the hotel at the latest when leaving the hotel property.

Wake-up calls are carried out by the hotel with great care. Claims for damages, except for gross negligence or intent, are excluded.

Messages, mail and merchandise deliveries for guests are handled with care. The hotel takes over the delivery, storage and – on request – for a fee the forwarding of the same as well as, on request, for lost property. Claims for damages, except for gross negligence or intent, are excluded. After a storage period of one month at the latest, the hotel is entitled to hand over the aforementioned items to the local lost property office, charging a reasonable fee.

Claims for damages by the guest become statute-barred 3 years after the injured party becomes aware of the damage and the person responsible for the damage. This does not apply to liability for damage to life, limb or health or for other damage based on an intentional and grossly negligent breach of duty by the hotel, a legal representative or vicarious agent of the hotel.

VIII. Final provisions

Changes or additions to the contract or the acceptance of the application require the consent of the contractual partner and must be in writing in order to be valid.

The place of fulfillment and payment is the seat of the hotel.

The court of Vienna is agreed for all disputes arising from the contract, unless the guest, as a consumer, has a place of employment or domicile in Germany; in this case, the place of jurisdiction that was announced by the guest in the registration is agreed; or the guest, as a consumer, only has one domestic place of employment; in this case this is agreed as the place of jurisdiction.

The law of the Republic of Austria applies.

Should individual provisions of these general terms and conditions for hotel accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.

The provisions of the Austrian Hotel Regulations apply: hotelverband.at


If parts or individual formulations of this text do not, no longer or not completely correspond to the current legal situation, the remaining parts of the document remain unaffected in their content and validity.

This imprint and the photo credits apply to all domains, portals and social media networks located in the Sozialwerk Bau Holz Hotel Tauernblick. Among other things, this applies to FACEBOOK, INSTAGRAM, PINTEREST and the like.

EU dispute settlement regulation

Mandatory information according to Regulation (EU) No. 524/2013 of the European Parliament and Council: Link to the homepage of the European Commission’s online dispute resolution agency: http://ec.europa.eu/consumers/odr/

If you have any initial questions about a possible dispute settlement, we are at your disposal info@hotel-tauernblick.at to disposal.

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